Refund policy

Return requests

To request a return, email mahd.masri085@gmail.com within 30 days of receiving your order. Include your order number and the reason for your request.

Return destination and shipping costs

Physical product returns may require shipping to China, even when the order was dispatched from a US warehouse. After approving your return, we will provide the correct address and shipping instructions. Please contact us before sending any item back.

Customers pay return shipping for change-of-mind returns. For damaged, defective or incorrect items, we cover any return shipping we require and may resolve the issue with a refund or replacement without requiring a return.

Damages and issues

Please inspect your order upon receipt and contact us promptly if the item is defective, damaged or incorrect so we can evaluate the issue and provide an appropriate resolution. Include photos or videos where available.

Exceptions / non-returnable items

Certain products, such as perishable goods, personalized products and personal care products, may be excluded from voluntary change-of-mind returns where permitted by law. We do not accept physical returns of hazardous materials, flammable liquids or gases.

Sale items and gift cards are excluded from voluntary change-of-mind returns where permitted by law. These exclusions do not limit your statutory rights, including rights relating to defective or incorrectly supplied products.

Exchanges

Contact us before requesting an exchange. Once your return or refund request is approved, you can place a separate order for the replacement item.

European Union withdrawal rights

Where EU consumer law applies, eligible online purchases of goods carry a 14-day right of withdrawal from delivery without giving a reason, subject to statutory exceptions.

Applicable statutory return requirements and refund deadlines take precedence over our standard policy.

Refunds

If a physical return is required, we will review your refund request after receiving and inspecting the returned item. If no return is required, we will review your request based on the information and evidence provided. We will notify you whether your refund is approved.

Approved refunds will be issued to your original payment method within 10 business days, unless applicable law requires an earlier refund. Your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact mahd.masri085@gmail.com.

Consumer rights

This policy does not limit your rights under applicable consumer law.